Return Policy

Last updated: 05/01/2025

Order Cancellation

We accept order cancellations before your order has been shipped.
If your cancellation request is approved in time, you will receive a full refund.

📦 Once the product has been shipped, the order cannot be cancelled.

Return Address

SYALZ Returns Department: Send us a mail and we will provider the exact adress

90-Day Satisfaction Guarantee

At SYALZ™, we stand behind the quality and comfort of our insoles.
That’s why we offer a 90-day satisfaction guarantee from the date of delivery.

If you’re not satisfied with your purchase for any reason, you may return it within this period under the following conditions:

âś… To be eligible for a return:

  • The item must be in original condition and packaging

  • A receipt or proof of purchase is required

  • ❗️You must first contact hello@syalz.com to receive return instructions

Important Notes

  • Return shipping is the responsibility of the customer
    (Shipping costs vary depending on the carrier and method you choose)

  • No restocking fees will be charged

  • Customized or personalized items are not eligible for return

  • If the return is due to our error (damaged or incorrect item), we will cover all return shipping costs

Refunds

Once your returned item is received and inspected, you will receive an email notification.
We will confirm whether your refund has been approved or denied.

If approved:

  • A refund will be issued to your original payment method

  • Please allow a few business days for processing

Late or Missing Refunds

If you haven’t received your refund yet:

  1. Double-check your bank account

  2. Contact your credit card company (posting may take a few days)

  3. Contact your bank (processing times vary)

If you’ve done all of the above and still haven’t received your refund, please contact us at:
📧 hello@syalz.com