Terms of Purchase

Last updated: 05/01/2025

About the Company

SYALZ™ is based in the United States. If you need to get in touch, please email hello@syalz.com with your inquiry and contact details. We aim to respond within 24–48 hours.

Orders

When you place an order at syalz.com, you will receive a confirmation email with details about your order, including product information, pricing, and your billing and shipping address.

If you notice any errors in the order confirmation, please contact us immediately at hello@syalz.com.

Shipping & Delivery

Our standard delivery time within the US is 4–8 business days.

Please note:

  • Orders placed on weekends or public holidays will be processed on the next working day.

  • Delivery delays may occur during high-demand periods or due to carrier issues, which are outside of our control.

  • If your delivery is significantly delayed and you haven’t received any updates from us, please reach out.

Customs & Taxes (International Orders)

For international orders outside the US, additional customs duties or VAT may apply. These fees are the responsibility of the customer.

Pricing

All prices are listed in USD unless otherwise stated.
We reserve the right to adjust prices due to supplier changes, currency fluctuations, or typographical errors.

Returns & Satisfaction Guarantee

You have the right to return your order within 30 days of receiving it.

To start a return:

  1. Email us at hello@syalz.com and wait for confirmation before sending the product back.

  2. Returns without prior notice will not be accepted.

  3. The product must be unused, in original condition and packaging.

  4. Customers are responsible for return shipping costs.

Return address:
SYALZ Returns Department
[Insert US warehouse address]

Conditions for Valid Returns

  • Notify us via email with your name, order number, and the product you wish to return.

  • Items must be returned within 14 days of notifying us.

  • You are responsible for secure packaging.

  • We reserve the right to deduct an amount for any diminished value due to use or damage.

Returns Not Accepted For

  • Opened products intended for hygiene or health reasons

  • Customized or personalized products

  • Perishable goods

Complaints & Damaged Goods

All products are inspected before shipping. If you receive a defective or incorrect item, please contact us as soon as possible.

How to file a complaint:
Send an email to hello@syalz.com including:

  • Your name and contact information

  • Order number

  • Description of the issue

If approved, we will offer a replacement or full refund. Return shipping for approved complaints is covered by us.

Limitation of Liability

SYALZ™ is not liable for indirect damages caused by the product.
We are not responsible for delays or errors caused by circumstances outside our control (force majeure), such as strikes, natural disasters, war, or government decisions.

We are not responsible for product modifications by suppliers or discrepancies in appearance due to display variations.

Product Information

We strive to present product details and images as accurately as possible. However, we do not guarantee that colors or shapes will appear exactly the same on all devices.

We reserve the right for typographical errors, stock changes, and discontinued products.

Cookies

This website uses cookies to improve site functionality and track usage.
You can configure your browser to block cookies.

Learn more: About Cookies

Privacy & Data Protection (GDPR & US Privacy Laws)

By placing an order on syalz.com, you agree to our privacy and data processing practices.

Data We Collect

  • Name

  • Shipping & billing address

  • Email address

  • Phone number

  • IP address

  • Purchase history

How We Use Your Data

  • To process your order

  • To provide customer support

  • For marketing (only if you have opted in)

Your data is stored only as long as legally necessary.

Third-Party Services

  • Payment providers: Stripe, PayPal

  • Shipping carriers: USPS, UPS, FedEx

  • Newsletter provider: Klaviyo/Omnisend

Your Rights

  • Right to access your data

  • Right to correct inaccuracies

  • Right to request deletion (“right to be forgotten”), unless legally required to keep it

  • Right to opt out of marketing communications

We protect your data using secure servers and SSL encryption.

Changes to Terms

We may update these Terms & Conditions at any time. Updates will be posted on syalz.com. By continuing to use the site, you accept the revised terms.

Disputes & Governing Law

These Terms & Conditions are governed by U.S. law.
If a dispute cannot be resolved directly with our support team, US customers may contact their state consumer protection agency.